Are you Reviewing Voids?

I once spent 3 hours reviewing POS void reports for a food franchise doing $1.6M a year.

I found $91,000.

Not hidden in complex journal entries. Not buried in intercompany transfers.

In void transactions. Processed after cash payment. By the same operator. On the same shift pattern. For 11 months.

$91,000 that walked out of the register in $40, $60, $80 increments, small enough that no single transaction triggered a flag, large enough in aggregate to represent 47% of the owner's annual net profit.

The owner had a POS system. Had cameras. Had end-of-day reconciliations.

What they didn't have was anyone looking at void frequency by operator, cross-referenced against shift timing and cash drawer variance.

That's not a technology problem. That's a monitoring gap.

And here's what I want you to sit with: I found that in 3 hours. 3 hours of looking at data that had been sitting there for 11 months, available, accessible, untouched.

The cost of not looking wasn't $0. It was $91,000.

In food and retail businesses above $1M, your POS system is generating more information about what's happening to your cash than any person in your business is currently reading.

How long has your void data gone unreviewed?